Our Guarantee & Warranty - Carver Gate Repair Hempstead

The Carver Gate Repair Hempstead Guarantee

When we leave your property in Hempstead, the gate has to open and close every time. That’s the whole job. Our guarantee is simple and it’s in writing on every repair: if the fix doesn’t hold for a full year from the date of service, we come back and make it right at no charge. No prorated nonsense, no arguing about what “normal wear” means, no invoice on the second visit. Lonnie Burke runs this shop on a straightforward rule: a gate that worked for ten years before it broke should work for at least ten more after we touch it. If it doesn’t, that’s our problem, not yours. We put the 365-Day Done Right Promise on paper before we hand you a bill, because a verbal promise isn’t worth much when a swing arm is sagging at 7 a.m. and you can’t get your car out.

Call (516) 559-4870

What’s Covered

• Workmanship on every repair, guaranteed in writing for a full year. If the same component fails inside 365 days, the second visit is free. We cover the labor, the part, and the trip charge.
• Written price before any work starts. You’ll see the number on paper before we turn a wrench. The price we quote is the price you pay, full stop.
• Parts matched to the system already installed. We carry or order parts for LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule equipment, so a Hempstead homeowner isn’t waiting on a guess.
• Clean site, every time. We don’t leave grease smears on your driveway or stripped screws in the grass. The area around your gate looks the way it did when we arrived, minus the broken parts.
• No overtime games, no mystery dispatch fees. A repair call in Hempstead costs what we said it would cost, whether it’s a Tuesday afternoon or a Sunday night.

Our Satisfaction Promise

If a repair doesn’t hold, we don’t make you chase us. Call the office at (516) 559-4870, tell us what’s happening, and we schedule the return visit. There’s no charge for the second trip, no deductible, no “well that’s a different problem” deflection. If we misdiagnosed it, we fix it. If the part failed early, we replace it. If we simply got something wrong, we own it and we correct it. That’s the Garrison Standard, and it’s been the operating rule since 2008. Lonnie Burke and his technicians log what they did, what they replaced, and what they observed on every job, so when you call back inside the guarantee window, we already know the history. You won’t explain the problem twice. You won’t get routed to a voicemail box. A live person answers, pulls the record, and schedules the return.

We also don’t make satisfaction some vague test where you have to prove you’re unhappy in a specific way. If the gate doesn’t open and close every time, it’s not done right. That’s the test. If it fails, the guarantee kicks in.

Licensed & Insured Backing

A written guarantee means something only if the company backing it is still there when you need it. Carver Gate Repair Hempstead is part of the Garrison Partners family, operating under The Garrison Code, and every job is performed by background-checked, uniformed technicians who are licensed and insured for the work they do on your property. If a technician is hurt on your driveway, our insurance handles it, not your homeowners policy. If a post-hole digger clips a sprinkler line, we fix it. The paperwork is the protection behind the promise. We carry the coverage because gate work in Hempstead involves heavy components, electrical wiring, and moving steel, and anyone who skips insurance is handing you the risk. We don’t operate that way.

Written by Lonnie Burke, Owner at Carver Gate Repair Hempstead, serving Hempstead, NY since 2008.